Shipping policy
Shipping Policy
We’re a small Gold Coast-based business and we love getting your Wilde Baby Co orders packed and on their way to you as quickly as we can.
Order Processing
Orders are generally packed and dispatched within 1–3 business days.
Orders placed on weekends or Queensland public holidays will be processed from the next business day.
During busy periods, launches, sales or restocks, processing may take a little longer. If there is a significant delay with your order, we’ll do our best to keep you updated.
Standard Shipping
Standard shipping within Australia is $10.95 per order.
Once dispatched, standard delivery generally takes approximately:
- Queensland: 2–4 business days
- Interstate: 3–6 business days
Delivery times are estimates only and may vary depending on your location and the delivery carrier.
Express Shipping
Where Express Shipping is available, the applicable cost will be displayed at checkout.
Express orders are prioritised for dispatch; however, choosing Express Shipping relates to the carrier’s delivery service and does not necessarily mean your order will be dispatched on the same day.
Australia Post generally estimates Express Post delivery at approximately 1–3 business days, depending on the destination.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where tracking is available.
Please allow some time for tracking information to update after your parcel has been collected or lodged with the carrier.
Delivery Delays
Once your parcel has been dispatched, delivery times may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays and peak delivery periods.
If your parcel is significantly delayed or appears to be missing, please contact us at info@wildebabyco.com.au and we’ll help you investigate it.
Incorrect Shipping Addresses
Please check your delivery details carefully before completing your order.
If you notice an error in your shipping address, contact us at info@wildebabyco.com.au as soon as possible.
If your order has not yet been dispatched, we’ll do our best to update the address for you. Unfortunately, once an order has been dispatched, we may not be able to redirect it.
If a parcel is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order is resent.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us at info@wildebabyco.com.au with your order number and any relevant photos or information.
We’ll work with you and the delivery carrier to investigate and resolve the issue.
Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law.
Pre-Order Items
If an item is listed as a pre-order, the expected dispatch timeframe will be clearly stated on the product page.
If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available unless otherwise stated.
If there is a significant change to the expected dispatch timeframe, we’ll contact you with an update.
Questions?
If you have any questions about shipping or your order, please email us at:
info@wildebabyco.com.au
We’re always happy to help.