Refund policy
Returns & Refunds
We hope you love your Wilde Baby Co order, but we understand that sometimes things just aren’t quite right.
As a small Gold Coast business, we want shopping with us to feel easy and stress-free, so we offer a 60-day change-of-mind return period from the date you receive your order.
Change of Mind Returns
If you change your mind, you can request a return within 60 days of receiving your order.
To be eligible for a change-of-mind return, your item must be:
- Unworn and unused
- In the same condition you received it
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
To start a return, simply email us at info@wildebabyco.com.au and we’ll help you through the process.
Please contact us before sending your item back, as returns sent without first being approved may not be accepted.
Unless the item is faulty, damaged or incorrect, return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty, Damaged or Incorrect Items
We carefully check our products before they leave us, but if something isn’t quite right, please let us know as soon as possible.
Where possible, please contact us within 14 days of receiving your order if your item arrives damaged, defective or incorrect. This helps us resolve the issue quickly for you.
Email info@wildebabyco.com.au with your order number, a brief description of the issue and, where possible, photos showing the problem.
We’ll review the issue and work with you to make it right.
12-Month Warranty
Wilde Baby Co products are backed by a 12-month warranty against manufacturing defects, commencing from the date of purchase.
This warranty applies in addition to your rights under the Australian Consumer Law and does not limit or replace those rights.
The warranty does not cover damage caused by normal wear and tear, improper use, accidental damage, failure to follow care instructions, or alterations made to the product.
Australian Consumer Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your rights under the Australian Consumer Law may continue beyond our 12-month warranty period.
Exchanges
If you’d like a different colour or product, the easiest way is to return your original item in accordance with our returns policy and place a new order for the item you’d prefer.
If you’re unsure what to do, just email us at info@wildebabyco.com.au and we’ll be happy to help.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed, noting that your bank or card provider may take a little longer to show the funds in your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@wildebabyco.com.au.
Need a Hand?
We’re a small Gold Coast-based business and we’re always happy to help.
If you have any questions about a return, exchange, warranty or your order, please email us at info@wildebabyco.com.au.